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Inside the Compassionate OrganizationCulture, Identity, and Image in an English Hospice$
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Alan Baron, John Hassard, Fiona Cheetham, and Sudi Sharifi

Print publication date: 2018

Print ISBN-13: 9780198813958

Published to Oxford Scholarship Online: December 2017

DOI: 10.1093/oso/9780198813958.001.0001

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Touring the Hospice

Touring the Hospice

(p.122) 7 Touring the Hospice
Inside the Compassionate Organization

Alan Baron

John Hassard

Fiona Cheetham

Sudi Sharifi

Oxford University Press

This chapter continues the analysis of organizational culture at the host Hospice under ethnographic investigation. Having discussed the cultural make-up of the ‘old’ Hospice, and then glimpsed something of the ‘new’, the study now focuses on the latter to illuminate the nature of the organization as the authors interpreted it at the time the research was carried out. In so doing, the study once again returns to Schein’s three-level culture model and primarily his analytical level of organizational ‘artefacts’, as the focus for a ‘tour’ of the case study site. This sees staff and volunteers describe in depth how they make sense of the Hospice’s physical structure and symbolic meaning, an analysis which offers a fine-grained appreciation of the socio-material composition of the organization.

Keywords:   Edgar Schein, organizational culture, socio-materiality, symbolism, three-level culture model

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