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Inside the Compassionate OrganizationCulture, Identity, and Image in an English Hospice$
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Alan Baron, John Hassard, Fiona Cheetham, and Sudi Sharifi

Print publication date: 2018

Print ISBN-13: 9780198813958

Published to Oxford Scholarship Online: December 2017

DOI: 10.1093/oso/9780198813958.001.0001

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(p.209) 11 Conclusions
Inside the Compassionate Organization

Alan Baron

John Hassard

Fiona Cheetham

Sudi Sharifi

Oxford University Press

The final chapter brings together a series of conclusions based on the preceding study of workplace attitudes, behaviour, and experiences within an English hospice. Initially it examines the nature of relationships between the three concepts that form the analytical core of this study—culture, identity, and image. This includes a wide-ranging critical review of these concepts in relation to the relevant fields of literature in management and organization theory. Subsequently a number of limitations are considered with regard to the use of Schein’s well-known three-level model of culture as a framework for guiding empirical research. The chapter ends by discussing some metaphorical issues relevant to the study and specifically makes proposals for perceiving organization culture as something that is philosophically fluid, uncertain, and in flux.

Keywords:   conclusion, metaphor, organization culture, organization identity, organization image, Schein’s three-level culture model

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