Jump to ContentJump to Main Navigation
The Marketization of Employment ServicesThe Dilemmas of Europe's Work-first Welfare States$
Users without a subscription are not able to see the full content.

Ian Greer, Karen N. Breidahl, Matthias Knuth, and Flemming Larsen

Print publication date: 2017

Print ISBN-13: 9780198785446

Published to Oxford Scholarship Online: August 2017

DOI: 10.1093/oso/9780198785446.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 06 December 2019

Governance Implications

Governance Implications

Dilemmas and Tradeoffs

Chapter:
(p.139) 6 Governance Implications
Source:
The Marketization of Employment Services
Author(s):

Ian Greer

Karen Breidahl

Matthias Knuth

Flemming Larsen

Publisher:
Oxford University Press
DOI:10.1093/oso/9780198785446.003.0006

Marketization creates four dilemmas that lead to change in governance. (1) Cost versus quality: squeezing prices siphons resources out of services that could be used to employ qualified workers on the front line, and the prescription of services that price-based competition requires drains the capacity of providers to innovate. (2) Payment by results versus equal access to services: while payment by results is consistent with the ethos of market governance it bears the risk of “creaming and parking.” (3) User choice versus user compulsion: NPM principles of consumerism are difficult to reconcile with the principles of compulsion built into the work-first welfare state. (4) Openness/transparency and transaction costs: openness, transparency, and equal treatment require costly administrative capacity. Insourcing provides one solution by taking services out of the market, but it is not a panacea.

Keywords:   cost, quality, payment by results, creaming and parking, user choice, compulsion, transparency, transaction costs, insourcing, governance

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .