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Lives on the Line – How the Philippines became the World's Call Center Capital - Oxford Scholarship Online
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Lives on the Line: How the Philippines became the World's Call Center Capital

Jeffrey J. Sallaz

Abstract

The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world’s “voice capital,” while industry revenues are now the second largest contributor to national GDP. This ethnographic study traces the assemblage of a global market for voice over the past two decades. New information technologies developed during the 1990s and 2000s fed Western firms’ appetite for cheap, English-speaking workers in offshore locales. An initial attempt to build a stable labor market for voice in India failed, owing in large part to gendered norms regarding work ... More

Keywords: Work, outsourcing, offshoring, market, labor market, gender, globalization, call center, employment, Philippines

Bibliographic Information

Print publication date: 2019 Print ISBN-13: 9780190630652
Published to Oxford Scholarship Online: August 2019 DOI:10.1093/oso/9780190630652.001.0001

Authors

Affiliations are at time of print publication.

Jeffrey J. Sallaz, author
Associate Professor, Department of Sociology, University of Arizona

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