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Next in LineLowered Care Expectations in the Age of Retail- and Value-Based Health$
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Timothy J. Hoff

Print publication date: 2017

Print ISBN-13: 9780190626341

Published to Oxford Scholarship Online: October 2017

DOI: 10.1093/oso/9780190626341.001.0001

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Doctor-Patient Relationships and Our Expectations

Doctor-Patient Relationships and Our Expectations

(p.1) Chapter 1 Doctor-Patient Relationships and Our Expectations
Next in Line

Timothy J. Hoff

Oxford University Press

Despite strong evidence over time of the clinical, psychological, and emotional benefits of strong doctor-patient relationships, these relationships are transforming quickly due to a “new normal” within health care delivery of de-emphasizing patient contact with the physician; using disruptive innovations that emphasize transactional speed and convenience in service delivery; and pressures exerted by external forces like the overuse of performance metrics. Strong doctor-patient relationships are characterized by dyadic interactions over time that feature high degrees of trust, empathy, listening, and emotional support. As the notion of “relationship” in health care moves from doctor-patient to organization-patient, it is important to gain insights about the present and future of relational care through the voices of doctors and patients describing their interactional experiences, and how these experiences shape their thinking and behavior with respect to each other.

Keywords:   doctor-patient relationship, new normal of primary care, trust, empathy, doctor-patient communication, corporate care

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