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Building Cultures and Climates for Effective Human ServicesUnderstanding and Improving Organizational Social Contexts with the ARC mode$
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Anthony L. Hemmelgarn and Charles Glisson

Print publication date: 2018

Print ISBN-13: 9780190455286

Published to Oxford Scholarship Online: June 2018

DOI: 10.1093/oso/9780190455286.001.0001

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ARC Stages and Component Tools

ARC Stages and Component Tools

Chapter:
(p.82) 7 ARC Stages and Component Tools
Source:
Building Cultures and Climates for Effective Human Services
Author(s):

Anthony L. Hemmelgarn

Charles Glisson

Publisher:
Oxford University Press
DOI:10.1093/oso/9780190455286.003.0007

This chapter describes the 12 component tools of ARC within three stages of the ARC model. The first stage of collaboration focuses on ARC component tools for relationship, network, and leadership development. These tools establish the foundational relationships and conceptual development of leaders necessary to begin ARC’s second stage. In the participation stage, component tools such as team building, participatory decision making, and feedback (as well as others) are introduced to illustrate how ARC builds effective teams that apply ARC tools to improve services quality. Innovation represents the third stage as ARC participants employ the tools in a continuous improvement process to eliminate barriers to effective services, drive job redesign, and assure stabilization for sustainable improvement.

Keywords:   ARC, ARC component tools, participatory decision making, team building, feedback, innovation, job redesign, network development, participation, leadership development

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