Jump to ContentJump to Main Navigation
Building Cultures and Climates for Effective Human ServicesUnderstanding and Improving Organizational Social Contexts with the ARC mode$
Users without a subscription are not able to see the full content.

Anthony L. Hemmelgarn and Charles Glisson

Print publication date: 2018

Print ISBN-13: 9780190455286

Published to Oxford Scholarship Online: June 2018

DOI: 10.1093/oso/9780190455286.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 03 April 2020

ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service Organizations

ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service Organizations

Chapter:
(p.68) 6 ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service Organizations
Source:
Building Cultures and Climates for Effective Human Services
Author(s):

Anthony L. Hemmelgarn

Charles Glisson

Publisher:
Oxford University Press
DOI:10.1093/oso/9780190455286.003.0006

This chapter describes the infrastructure and strategies that compose the ARC model. The first strategy embeds ARC’s five principles. The second strategy introduces component tools to establish key processes and mechanisms needed for service improvement. The third strategy introduces mental models to align assumptions, mindsets, and reasoning with the application of ARC principles and component tools in the improvement process. The authors describe the individuals and teams needed to implement ARC, along with their roles and responsibilities in the service improvement effort. This information includes the initial training of participants and additional features of ARC to build effective teams, as well as the use of planned materials and guides. Lastly, the chapter describes the mechanisms to ensure sustainability of the improvement effort.

Keywords:   ARC tools, ARC principles, ARC, organizational strategies, mental models, mindsets, component tools, sustainability

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .