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Cross-Cultural Technology DesignCreating Culture-Sensitive Technology for Local Users$
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Huatong Sun

Print publication date: 2012

Print ISBN-13: 9780199744763

Published to Oxford Scholarship Online: May 2012

DOI: 10.1093/acprof:oso/9780199744763.001.0001

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CLUE as a Framework for Cross-Cultural User Experience Research

CLUE as a Framework for Cross-Cultural User Experience Research

Chapter:
(p.87) 4 CLUE as a Framework for Cross-Cultural User Experience Research
Source:
Cross-Cultural Technology Design
Author(s):

Huatong Sun

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199744763.003.0004

The CLUE framework advances cross-cultural user research as praxis—a dialogic design activity that has its ethical and political implications in local contexts as well. This chapter explores the methodological consequence of the CLUE. The first part of the chapter introduces the case of the book, the comparative study of mobile messaging use in American and Chinese contexts between 2003 and 2006. It reviews the phenomenon of mobile messaging use in a larger context and investigates what challenges and implications this case has brought to the practices and research of cross-cultural design. The second part of the chapter discusses the analytical values and methodological potentials of the CLUE framework for cross-cultural user experience research with the case study as the example.

Keywords:   clue, culturally localized user experience, user experience research, sms, praxis, rhetorical situatedness, survey, diary study

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