This chapter introduces Frederick Winslow Taylor's system of scientific management, which was achieved through the application of knowledge to work. It shows that there has been an information technology (IT) revolution, despite the failure of Thomas Friedman, along with many others, to understand its full significance. The chapter discusses mechanical Taylorism, which states that the application of knowledge, not muscle power, is the source of productivity. It then moves on to consider digital Taylorism, where the knowledge of technicians, managers, and professionals is translated into working knowledge by codifying, capturing, and digitalizing their work. The chapter also looks at the industrialization of knowledge work and considers the future of knowledge work.
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