Jump to ContentJump to Main Navigation
Managing ServicesChallenges and Innovation$
Users without a subscription are not able to see the full content.

Kathryn Haynes and Irena Grugulis

Print publication date: 2013

Print ISBN-13: 9780199696086

Published to Oxford Scholarship Online: January 2014

DOI: 10.1093/acprof:oso/9780199696086.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 13 December 2019

Society’s Grand Challenges: What Role for Services?

Society’s Grand Challenges: What Role for Services?

(p.105) 7 Society’s Grand Challenges: What Role for Services?
Managing Services

Andy Neely

Oxford University Press

Society faces significant grand challenges—demographic, economic, and environmental. This chapter explores the role that services might play in helping address these grand challenges. The chapter begins by reviewing traditional reasons why manufacturing firms are making a shift to services, identifying five options that firms appears to be pursuing. Next the chapter then turns to the future, looking at the illustrative challenges that society faces—most notably demographic, economic, and environmental—and explores the implications of these challenges for the phenomenon of servitization. Finally, the chapter combines the five servitization options with the previously discussed societal challenges, offering some thoughts on what the future might hold.

Keywords:   services, solutions, grand challenges—demographic, economic, and environmental

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .