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Managing ServicesChallenges and Innovation$
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Kathryn Haynes and Irena Grugulis

Print publication date: 2013

Print ISBN-13: 9780199696086

Published to Oxford Scholarship Online: January 2014

DOI: 10.1093/acprof:oso/9780199696086.001.0001

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Managing Services and the Service Sector

Managing Services and the Service Sector

An Introduction

Chapter:
(p.1) 1 Managing Services and the Service Sector
Source:
Managing Services
Author(s):

Irena Grugulis

Kathryn Haynes

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199696086.003.0001

This chapter sets the scene for the book as a whole. It describes the importance of the service sector and its significance in developed economies. It also introduces the ESRC/AIM cohort of Service Fellows, which was the initiative that gave rise to this book before going on to summarize the chapters and explains their contribution.

Keywords:   service sector, history of service sector, productivity of service sector

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