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Managing ServicesChallenges and Innovation$
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Kathryn Haynes and Irena Grugulis

Print publication date: 2013

Print ISBN-13: 9780199696086

Published to Oxford Scholarship Online: January 2014

DOI: 10.1093/acprof:oso/9780199696086.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 03 June 2020

Managing Services and the Service Sector

Managing Services and the Service Sector

An Introduction

(p.1) 1 Managing Services and the Service Sector
Managing Services

Irena Grugulis

Kathryn Haynes

Oxford University Press

This chapter sets the scene for the book as a whole. It describes the importance of the service sector and its significance in developed economies. It also introduces the ESRC/AIM cohort of Service Fellows, which was the initiative that gave rise to this book before going on to summarize the chapters and explains their contribution.

Keywords:   service sector, history of service sector, productivity of service sector

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