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Society and the InternetHow Networks of Information and Communication are Changing Our Lives$
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Mark Graham and William H. Dutton

Print publication date: 2014

Print ISBN-13: 9780199661992

Published to Oxford Scholarship Online: August 2014

DOI: 10.1093/acprof:oso/9780199661992.001.0001

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Transforming Government—by Default?

Transforming Government—by Default?

Chapter:
(p.179) 11 Transforming Government—by Default?
Source:
Society and the Internet
Author(s):

Miriam Lips

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199661992.003.0012

Governments were among the first organizations to adopt computing to support their operations, but have lagged behind commercial and other sectors in using the Internet, Web, and related digital technologies for providing information and services to citizens. Initiatives around digital government have been notorious for falling short of expectations. In times of austerity across much of the world, there has been renewed pressure for digital government as a more cost–effective measure. A number of governments are, therefore, moving towards a policy of digital by default, meaning that digital provision would not be an option, but the primary way in which most citizens would be expected to access services, enabling governments to reduce staff and costs associated with providing services over the counter or by mail. What unintended consequences might follow this policy? This chapter looks at digital by default and addresses the issues it raises for governments and citizens.

Keywords:   e-government, digital government, citizens, policy, services

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