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An Introduction to Clinical Governance and Patient Safety$
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Elizabeth Haxby, David Hunter, and Siân Jaggar

Print publication date: 2010

Print ISBN-13: 9780199558612

Published to Oxford Scholarship Online: January 2011

DOI: 10.1093/acprof:oso/9780199558612.001.0001

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Relationships and communication with NHS Commissioners

Relationships and communication with NHS Commissioners

Chapter:
(p.379) Chapter 43 Relationships and communication with NHS Commissioners
Source:
An Introduction to Clinical Governance and Patient Safety
Author(s):

Nicholas Hunt

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199558612.003.0043

The NHS is divided into a purchasing arm, which commissions, monitors, and pays for care; and a provider arm, which delivers care in hospitals and the community. This chapter discusses the importance of establishing sound processes for relationship management and communications between these two organizational arms for efficient NHS organization and care delivery. The relationship between providers and commissioners is structured through a series of timetabled meetings throughout the year. Commissioning for Quality is now central to the relationship between purchasers and providers with financial incentives to provide high-quality, safe care through Commissioning for Quality and Innovation (CQUIN).

Keywords:   NHS, organizational communication, commissioners, Commissioning for Quality and Innovation, purchasing arm, provider arm

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