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An Introduction to Clinical Governance and Patient Safety$
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Elizabeth Haxby, David Hunter, and Siân Jaggar

Print publication date: 2010

Print ISBN-13: 9780199558612

Published to Oxford Scholarship Online: January 2011

DOI: 10.1093/acprof:oso/9780199558612.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 18 November 2019

User feedback/surveys

User feedback/surveys

Chapter:
(p.339) Chapter 38 User feedback/surveys
Source:
An Introduction to Clinical Governance and Patient Safety
Author(s):

Alison Wright

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199558612.003.0038

Patient feedback and the associated assessment of the performance of health care professionals has increased in prominence in recent years. This is attributed partly to concerns around patient safety and the resultant efforts to improve performance. This chapter discusses the evolution of patient surveys, the National Patient Survey Programme (NPSP), patient priorities, the importance of patient feedback in shaping improvements, and optimizing the use of patient feedback.

Keywords:   patient feedback, patient surveys, healthcare quality, patient safety

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