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An Introduction to Clinical Governance and Patient Safety$
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Elizabeth Haxby, David Hunter, and Siân Jaggar

Print publication date: 2010

Print ISBN-13: 9780199558612

Published to Oxford Scholarship Online: January 2011

DOI: 10.1093/acprof:oso/9780199558612.001.0001

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Facilities organization: The hidden hospital

Facilities organization: The hidden hospital

Chapter:
(p.241) Chapter 27 Facilities organization: The hidden hospital
Source:
An Introduction to Clinical Governance and Patient Safety
Author(s):

Maria Cabrelli

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199558612.003.0027

This chapter discusses facilities management (FM), which is concerned with providing and operating buildings that are fit for purpose and safe to use. At best, hospital buildings enhance the user experience, whilst at worst they should avoid doing their occupants any harm. FM may be divided into ‘hard’ and ‘soft’ services. Hard FM covers essential physical support structures, e.g., the built environment. Soft FM service activities are essential for safe and efficient activity, e.g., cleaning services. FM services may be operated by a Trust itself, or outsourced, or a combination of the two. Effective FM impacts significantly on clinical outcomes and business continuity.

Keywords:   facilities management, hospitals, healthcare facilities, outsourcing, healthcare organizations

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