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An Introduction to Clinical Governance and Patient Safety$
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Elizabeth Haxby, David Hunter, and Siân Jaggar

Print publication date: 2010

Print ISBN-13: 9780199558612

Published to Oxford Scholarship Online: January 2011

DOI: 10.1093/acprof:oso/9780199558612.001.0001

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Processes and policies: Directorate level

Processes and policies: Directorate level

Chapter:
(p.179) Chapter 20 Processes and policies: Directorate level
Source:
An Introduction to Clinical Governance and Patient Safety
Author(s):

Catriona Ferguson

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199558612.003.0020

This chapter discusses clinical directorates and policy development. Clinical directorates are service delivery units led by a general manager, senior nurse manager, and a clinical director. When directorates function well, they improve quality and safety of outcome for patients. Policy can be made at national, regional, or local levels. Clinical involvement is vital for successful introduction of new processes and procedures. Good management skills and understanding the doctor/manager relationship will increase successful development of process.

Keywords:   clinical directorates, healthcare practice, healthcare policy, patient safety, clinical service delivery

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