Jump to ContentJump to Main Navigation
The New Public ContractingRegulation, Responsiveness, Relationality$
Users without a subscription are not able to see the full content.

Peter Vincent-Jones

Print publication date: 2006

Print ISBN-13: 9780199291274

Published to Oxford Scholarship Online: March 2012

DOI: 10.1093/acprof:oso/9780199291274.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 08 December 2019

Citizens, Consumers, and Public Services

Citizens, Consumers, and Public Services

Chapter:
(p.201) 8 Citizens, Consumers, and Public Services
Source:
The New Public Contracting
Author(s):

Peter Vincent-Jones

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199291274.003.0008

This chapter focuses on the relationships between citizens and consumers on the one hand, and the various public and private bodies involved in the organisation and delivery of public services on the other. It begins by exploring the position of citizens — conceived variously as users, consumers, and customers — in different forms of market, bureaucratic, and quasi-market organisation. It then examines government attempts since the 1990s to connect consumers with public services through the Citizen's Charter and Service First, and the part played by mechanisms of choice, voice, and exit in the reform of public services. Finally, it suggests that economic contracting regimes may represent a temporary stage in the transition towards increasingly privatised forms of service provision.

Keywords:   citizens, consumers, public services, customers, Citizen's Charter, Service First, service provision

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .