This chapter explores the meaning of ‘responsiveness’ by distinguishing a number of dimensions of this concept: reflexivity, juridification, purposiveness, and metaregulation. It then discusses the meaning of the formula used in the evaluation of the New Public Contracting: ‘responsiveness = effectiveness + legitimacy’. The chapter argues that the more important of these criteria is legitimacy, defined by the presence of qualities of public deliberation and institutional morality in government decision making on public service issues and in the policy process.
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