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Organizational Knowledge in the MakingHow Firms Create, Use, and Institutionalize Knowledge$
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Gerardo Patriotta

Print publication date: 2004

Print ISBN-13: 9780199275243

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780199275243.001.0001

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Studying Organizational Knowledge

Studying Organizational Knowledge

Chapter:
(p.53) 3 Studying Organizational Knowledge
Source:
Organizational Knowledge in the Making
Author(s):

Gerardo Patriotta (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199275243.003.0003

This chapter develops a three-lens framework to describe and observe knowledge-based phenomena in a systematic fashion. This consists of the following: time, breakdowns, and narratives. The three lenses provide operational devices for disentangling organizational knowledge from the tacit background against which it is utilized on a day-to-day basis. The chapter contains five sections. Section 3.2 outlines the main issues related to the application of interpretative, ethnography-based approaches to the study of organizations. Section 3.3 provides an illustration of how thick description generates interpretation. Section 3.4 presents the three-lens framework deployed in this research to study knowledge as an empirical phenomenon. The concluding section addresses issues of validity and rhetorical representation of theory.

Keywords:   three-lens framework, knowledge-based phenomena, time, breakdowns, narratives, organizational knowledge

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