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Agents of ChangeCrossing the Post-Industrial Divide$
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Charles Heckscher, Michael Maccoby, Rafael Ramirez, and Pierre-Eric Tixier

Print publication date: 2003

Print ISBN-13: 9780199261758

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199261758.001.0001

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AT&T: Cooperation Is not Enough

AT&T: Cooperation Is not Enough

Chapter:
(p.25) CHAPTER 3 AT&T: Cooperation Is not Enough
Source:
Agents of Change
Author(s):

Charles Heckscher (Contributor Webpage)

Michael Maccoby

Rafael Ramirez (Contributor Webpage)

Pierre-Eric Tixier (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199261758.003.0003

This chapter describes two decades of effort at AT&T, starting with shopfloor worker participation with labour-management supervision; and gradually extending to dealing with strategic concerns including technological change, marketing, productivity, etc. Despite success in both economic and human terms, the effort ultimately fell victim to turbulence in the telecommunications industry. The chapter describes the importance of management and union leadership.

Keywords:   union leadership, labour-management supervision, employee participation

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