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Information OrientationThe Link to Business Performance$
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Donald A. Marchand, William J. Kettinger, and John D. Rollins

Print publication date: 2002

Print ISBN-13: 9780199252213

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199252213.001.0001

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What Key Behaviors and Values Lead to Effective Information Use by People in Companies

What Key Behaviors and Values Lead to Effective Information Use by People in Companies

Chapter:
(p.98) Chapter 5 What Key Behaviors and Values Lead to Effective Information Use by People in Companies
Source:
Information Orientation
Author(s):

DONALD A. MARCHAND

WILLIAM J. KETTINGER

JOHN D. ROLLINS

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199252213.003.0005

This chapter examines the key behaviours and values senior managers perceive are connected to the ways people use information effectively in their companies. It identifies the six key information behaviours and values as integrity, formality, control, transparency, sharing, and proactiveness. It explains that these perceptions are critical to the speed and effectiveness of decisions in responding to continuously changing business conditions. It adds that in companies that are more mature in managing information behaviours and values, performance-based information about the company is interpreted and shared at all levels. It notes that this atmosphere creates a strong disposition toward sharing all types of information among organisational members. It discusses that in companies where information about mistakes, errors, and failures is transparent, shared, and used constructively, there is a strong disposition to be proactive in seeking new information to respond to these problems, and to resolve them quickly in order to improve the company's performance.

Keywords:   information use, company, integrity, formality, control, transparency, sharing, proactiveness, information behaviour

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