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Information OrientationThe Link to Business Performance$
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Donald A. Marchand, William J. Kettinger, and John D. Rollins

Print publication date: 2002

Print ISBN-13: 9780199252213

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199252213.001.0001

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Introduction: Managing People, Information, and Technology to Improve Business Performance

Introduction: Managing People, Information, and Technology to Improve Business Performance

Chapter:
(p.1) CHAPTER 1 Introduction: Managing People, Information, and Technology to Improve Business Performance
Source:
Information Orientation
Author(s):

DONALD A. MARCHAND

WILLIAM J. KETTINGER

JOHN D. ROLLINS

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199252213.003.0001

This chapter discusses the focus of this book, which is to examine how the interaction of people, information, and technology establishes an orientation towards the use of information within a company, and how this, in turn, affects business performance. It presents the three vital Information Capabilities: Information Technology Practices, Information Management Practices, and Information Behaviours/Values. It presents the results of a major international research project that introduces a new metric of effective information use, called Information Orientation (IO). It demonstrates how IO of organisations shapes business performance, and how IO is associated with managerial expectations about competing with information in the future. It examines how IO improves business performance, as well as the three broad schools of management thinking and practice. It investigates how senior managers think about competing with information in the future. It provides a brief discussion of the topics discussed in the next chapters.

Keywords:   business, information technology, Information Orientation, information management, management thinking

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