This chapter sets out the purpose of the book, which is to examine the process of change in seven large organizations operating in the North of England. These organizations were located in the private and public sectors, and were spread across manufacturing and service industries. During fieldwork between the summers of 1997 and 1999, researchers sought to identify the pressures managers were under and to make sense of the kind of decisions they made as well as the impact of these decisions. Interviews with over 250 employees showed that these changes were quite profound, with deep and lasting effects upon the ways that people have come to reassess their notions of work, time, and ideas of fairness and justice.
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