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Handbook of Communication in Oncology and Palliative
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David Kissane, Barry Bultz, Phyllis Butow, and Ilora Finlay

Print publication date: 2010

Print ISBN-13: 9780199238361

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780199238361.001.0001

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Theoretical models of communication skills training

Theoretical models of communication skills training

Chapter:
(p.27) Chapter 3 Theoretical models of communication skills training
Source:
Handbook of Communication in Oncology and Palliative Care
Author(s):

Richard Brown

Carma L Bylund

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199238361.003.0003

Several models of physicianȓpatient communication that have served as conceptual frameworks for communication skills training have been described over recent years. Studies have explored the efficacy of such training in altering physician behaviours. This chapter reviews these models and examines their strengths and weaknesses. It then focuses on a new model of communication skills training, the Comskil model, which was developed at the Memorial Sloan-Kettering Cancer Center in an effort to address critiques of these earlier models. A review of the literature indicates six established models of physicianȓpatient communication that have served theoretically to guide communication skills training programmes: the Bayer Institute for Healthcare Communication E4 Model; the Three-Function Model/Brown Interview Checklist; the Calgary-Cambridge Observation Guide; the Patient-Centred Clinical Method; the SEGUE Framework for Teaching and Assessing Communication Skills; and the Four Habits Model. For each of these, the conceptualisation of the model is first summarised and then the way in which its application is assessed is discussed.

Keywords:   Comskil model, communication skills, training, physicianȓpatient communication, Four Habits Model, theoretical models, Patient-Centred Clinical Method, Calgary-Cambridge Observation Guide

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