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Family Carers in Palliative CareA guide for health and social care professionals$
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Peter Hudson and Sheila Payne

Print publication date: 2008

Print ISBN-13: 9780199216901

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780199216901.001.0001

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Assessing family carer satisfaction with healthcare delivery

Assessing family carer satisfaction with healthcare delivery

(p.113) Chapter 7 Assessing family carer satisfaction with healthcare delivery
Family Carers in Palliative Care

Kevin Brazil

Oxford University Press

This chapter examines the considerations that must be made when assessing family carer perceptions on the quality of healthcare delivery at the end of life. It discusses the conceptual framework for evaluating the quality of palliative care developed by Avis Donabedian and analyses the ethical considerations in assessing family carer satisfaction. The findings reveal that family carer satisfaction with care is a key outcome variable for evaluating the quality of palliative care. However, given the limitations of existing measures of quality of care, novel approaches to assessing quality and evaluating family carer perceptions of care should be developed.

Keywords:   family carer perceptions, quality of care, palliative care, healthcare delivery, Avis Donabedian

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