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Representing OrganizationKnowledge, Management, and the Information Age$
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Simon Lilley, Geoffrey Lightfoot, and Paulo Amaral M. N.

Print publication date: 2004

Print ISBN-13: 9780198775416

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198775416.001.0001

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Accountability and Systems Success

Accountability and Systems Success

Chapter:
(p.101) 7 Accountability and Systems Success
Source:
Representing Organization
Author(s):

Simon Lilley

Geoffrey Lightfoot

Paulo Amaral M. N.

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198775416.003.0008

This chapter explores the linkages between accountability and information systems, returning to an example of oil management systems in refineries. It explores in some detail the importance attached to clear accountability within these new forms of managerial control. For information systems not only allow accountability to be traced to a point in the organization's hierarchy, but the idealizations of their models also provide metrics against which performance can be measured in order to enable that accountability to be made real. Adopting a somewhat cynical twist, the chapter examines how this process occurs in practice through consideration of how accountability for systems delivery is enacted.

Keywords:   accountability, information systems, oil refineries, oil management systems

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