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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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Consumer ADR and Collective Redress

Consumer ADR and Collective Redress

Chapter:
(p.427) 20 Consumer ADR and Collective Redress
Source:
The New Regulatory Framework for Consumer Dispute Resolution
Author(s):

Cosmo Graham

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198766353.003.0021

This paper is a survey of the various devices in the United Kingdom which exist to address collective problems. The following areas are examined: the consumer landscape in the United Kingdom: the role of the Competition and Markets Authority, consumer bodies and trading standards; sector regulators and consumer redress; class actions generally and in competition law specifically; and class or multi-party actions in Alternative Dispute Resolution schemes, both public and private. The chapter argues that, although there are a number of interesting and effective devices for addressing collective consumer problems in the United Kingdom, they do not form a coherent system.

Keywords:   consumer, alternative dispute resolution, collective redress, ombudsman, enforcement

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