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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 18 October 2019

Cross-border Consumer Redress after the ADR Directive and the ODR Regulation

Cross-border Consumer Redress after the ADR Directive and the ODR Regulation

Chapter:
(p.393) 18 Cross-border Consumer Redress after the ADR Directive and the ODR Regulation
Source:
The New Regulatory Framework for Consumer Dispute Resolution
Author(s):

Guillermo Palao Moreno

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198766353.003.0019

For decades, EU institutions have aimed at providing an effective legal framework for consumer disputes in order to facilitate access to justice for consumers and, as a result, to raise their confidence in the internal market. With this objective in mind, several instruments have been produced to meet this crucial goal, which led to the publication of both the ADR Directive and the ODR Regulation in 2013. Although these instruments are of application to both domestic and cross-border transactions, the latter can be considered as a key element in pursuing the establishment and the consolidation of the single market. In this respect, this chapter’s objective is to analyse the peculiarities of cross-border consumer disputes after the enactment of the ADR Directive and the ODR Regulation.

Keywords:   ADR procedures, ODR procedures, arbitration, mediation, consumer complaints, cross-border disputes, European Union, private international law

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