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The New Regulatory Framework for Consumer Dispute Resolution$
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Pablo Cortés

Print publication date: 2016

Print ISBN-13: 9780198766353

Published to Oxford Scholarship Online: January 2017

DOI: 10.1093/acprof:oso/9780198766353.001.0001

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The Implementation of the Consumer ADR Directive in the Netherlands

The Implementation of the Consumer ADR Directive in the Netherlands

Chapter:
(p.229) 11 The Implementation of the Consumer ADR Directive in the Netherlands
Source:
The New Regulatory Framework for Consumer Dispute Resolution
Author(s):

Eline Verhage

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198766353.003.0012

In the Netherlands out-of-court redress for consumer disputes has earned its stripes over the last four decades and it is often referred to as the ‘Dutch approach’. The 2012 Oxford study on Consumer ADR in Europe considered the Dutch Consumer Dispute Resolution (CDR) model as ‘one of the leading examples of ADR in Europe’. The implementation of the Consumer ADR Directive led to interesting legislative, institutional, and procedural changes to this highly self-regulatory system. This chapter examines the changes brought by the Dutch Implementation Act. It concludes by identifying the main advantages and disadvantages of CDR model in the Netherlands and proposes a number of possible future changes.

Keywords:   consumer disputes, out-of-court resolution, ADR, ODR, CDR, Netherlands, Dutch CDR landscape, Consumer ADR Directive, ODR Regulation

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