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Getting Welfare to WorkStreet-Level Governance in Australia, the UK, and the Netherlands$
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Mark Considine, Jenny M. Lewis, Siobhan O'Sullivan, and Els Sol

Print publication date: 2015

Print ISBN-13: 9780198743705

Published to Oxford Scholarship Online: October 2015

DOI: 10.1093/acprof:oso/9780198743705.001.0001

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Driving Change at the Australian Frontline

Driving Change at the Australian Frontline

(p.46) 3 Driving Change at the Australian Frontline
Getting Welfare to Work

Mark Considine

Jenny M. Lewis

Siobhan O’Sullivan

Els Sol

Oxford University Press

Chapter 3 presents the frontline survey data for Australia. It shows how frontline staff changed their mode of working with jobseekers; working with employers; managing their time; and their attitudes towards their work between 1998 and 2012. The chapter shows how policy changes were translated into frontline activity, and it also includes information about the changing demographics of those who deliver employment services in Australia. It demonstrates that policy change and reorientation did result in significant changes to the way in which frontline staff delivered the service. The job itself lost much of its former discretion. Frontline staff used a narrower band of measures, spent less time with individual jobseekers, had less to do with employers, and only rarely made contact with other support services. Different types of agencies also began to look more like each other.

Keywords:   Australia, frontline staff, survey data, sanctioning, caseloads, case management, jobseekers, demographic data

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