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Life on the Line in Contemporary ManufacturingThe Workplace Experience of Lean Production and the `Japanese' Model$
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Rick Delbridge

Print publication date: 1998

Print ISBN-13: 9780198292333

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198292333.001.0001

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Why Do Workers Do what they Do? Evidence of High Commitment

Why Do Workers Do what they Do? Evidence of High Commitment

Chapter:
(p.109) 6 Why Do Workers Do what they Do? Evidence of High Commitment
Source:
Life on the Line in Contemporary Manufacturing
Author(s):

Rick Delbridge

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198292333.003.0006

This chapter explores some of the reasons for workers doing what they do, in order to explain why the situations at the plants are as they are. This chapter disaggregates some of the key dynamics in understanding why workers behave as they do by addressing issues of inter-worker relations, relations between the system and its agents, and examining the importance of communication and quality in exploring the differences that have been evident within and between the cases. There is further discussion of certain aspects of workplace relations regarding worker commitment and their identification with the company, the nature of inter-worker relations, and the questions of choice, coercion, and behavioural compliance.

Keywords:   workers, communication, quality, workplace relations, commitment, choice, coercion, behavioural compliance

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