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Life on the Line in Contemporary ManufacturingThe Workplace Experience of Lean Production and the `Japanese' Model$
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Rick Delbridge

Print publication date: 1998

Print ISBN-13: 9780198292333

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198292333.001.0001

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What Do Workers Do? Patterns of Negotiated Order

What Do Workers Do? Patterns of Negotiated Order

Chapter:
(p.88) 5 What Do Workers Do? Patterns of Negotiated Order
Source:
Life on the Line in Contemporary Manufacturing
Author(s):

Rick Delbridge

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198292333.003.0005

The management control strategies of Valleyco and Nippon CTV are both founded on output or technological controls which are underpinned by forms of bureaucracy. Still the two cases differ in a number of ways and in practice the process of control varies between the two plants and even between areas within a single plant. Following on from the descriptions of management control strategies in place, this chapter documents what workers do, particularly in relation to those control strategies. This chapter provides evidence that workers combine aspects of co-operation and resistance in their everyday working lives. Workers also face differing degrees of choice; opportunities for resistance may be severely restricted and the scope for choice very narrowly defined. This chapter reveals that individual workers engage in very different behaviours within a similar context, emphasizing the importance of subjectivity in discussing worker action.

Keywords:   Valleyco, Nippon CTV, management control strategies, workers, resistance, choice

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