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Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
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Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 20 October 2019

The Economy of IS Expertise

The Economy of IS Expertise

Chapter:
(p.278) 13 The Economy of IS Expertise
Source:
Expertise and Innovation
Author(s):

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198289043.003.0013

This chapter analyses the economy of information systems expertise, focusing on the choice that organizations face between incorporating expertise into the hierarchy and various forms of market acquisition. It shows how choices between the use of consultants, subcontracting, and buying in software as packages cannot be reduced to an economic calculus. Information technology (IT) users with a systems development capacity have the choice between satisfying IT needs in-house or looking for products through the market. The financial services sector has always been a leader in in-house development, but the boundaries between what has been produced in-house and what has been provided through the market have been continually redrawn. This chapter looks at the broader processes involved in the commodification of black-boxing, the tendency in technological development for elements of uncertainty and complexity to become compartmentalized and bounded, segmenting parts of the technological system from uncertainties and complexities elsewhere.

Keywords:   expertise, economy, hierarchy, subcontracting, software, information technology, in-house development, financial services, commodification, black-boxing

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