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Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
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Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

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IT Careers: Organizational and Occupational Strategies

IT Careers: Organizational and Occupational Strategies

Chapter:
(p.247) 12 IT Careers: Organizational and Occupational Strategies
Source:
Expertise and Innovation
Author(s):

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198289043.003.0012

This chapter examines the issue of information technology (IT) careers through a detailed study of the Bank of Scotland's Customer and Branch Automation Network (CABINET), a project whose size and duration provided an excellent illustration of the richness and complexity of expert technical labour. It analyses how career trajectories reflected the strategies of different occupational groupings and reflected organizational policies for the recruitment, promotion, and development of staff. It also charts the main segments of technical labour involved in the CABINET development, showing how they collaborated with a range of other groups to carry out their roles. The importance of collaborative networks is discussed and variations between the fluid networks of the user interface and the more narrowly focused links between technical specialists are considered. The different strategies pursued by IT staff in articulating their claims to be expert and valuable are examined, together with the contradictory relationship between technical experts and management.

Keywords:   Bank of Scotland, information technology, career trajectories, expertise, technical labour, recruitment, promotion, collaborative networks, technical experts, management

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