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Expertise and InnovationInformation Technology Strategies in the Financial Services Sector$
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Robin Fincham, James Fleck, Rob Procter, Harry Scarbrough, Margaret Tierney, and Robin Williams

Print publication date: 1995

Print ISBN-13: 9780198289043

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780198289043.001.0001

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Expertise and Innovation

Expertise and Innovation

(p.1) 1 Expertise and Innovation
Expertise and Innovation

Robin Fincham

James Fleck

Rob Procter

Harry Scarbrough

Margaret Tierney

Robin Williams

Oxford University Press

This book explores information technology (IT)-based innovations in the particular setting of commercial computing in the retail financial services industry. It examines how software is produced in large-scale commercial projects, as well as the patterns of change in industries such as banking and insurance. It is interested in how sector-level constructs influence and contribute to the development of innovative projects. It focuses on the management of expertise as a critical moment in the appropriation of technology, bracketing strategy and technology as joint aspects of innovation rather than viewing them as discrete variables. The book is divided into three parts: a discussion of the problematic nature of IT strategy, an analysis of the relevant aspects of the development of information technologies, and an examination of expertise and its management.

Keywords:   information technology, innovation, expertise, management, financial services, software, commercial projects, IT strategy

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