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Electricity Sector in IndiaPolicy and Regulation$
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Alok Kumar and Sushanta Chatterjee

Print publication date: 2012

Print ISBN-13: 9780198082279

Published to Oxford Scholarship Online: September 2012

DOI: 10.1093/acprof:oso/9780198082279.001.0001

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Consumer Focus

Consumer Focus

Chapter:
(p.269) 16 Consumer Focus
Source:
Electricity Sector in India
Author(s):

Alok Kumar

Sushanta K. Chatterjee

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780198082279.003.0016

Protection of consumers’ interest is one of the key objectives of the Electricity Act, 2003 and it has been explicitly articulated in the preamble of the Act. The chapter explains in brief the provisions of the Electricity Act and the policy regarding protection of consumers’ interest, for instance, universal service obligation, grievance handling mechanism, standards of performance, and consumer advocacy. Judicial pronouncements have also been relied upon to explain the context of some of these important provisions of the law and the policy.

Keywords:   India, electricity sector, Electricity Act, consumer, universal service obligation, consumer grievance, standards of performance, consumer advocacy

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