This chapter presents some concluding thoughts from the author. There is no doubt that, at a time when Delhi’s urban transport problems were getting more and more complex, the bold decision to have a metro in the city has made a big difference. There are various landmarks which the Delhi Metro has been able to achieve: Phase I was completed ahead of time; work was completed within estimated completion costs; the unit cost of construction remained one of the lowest; it is the first metro to get ISO 14001 certification for Environmental Management System and the first metro to earn carbon credit. The Delhi Metro Rail Corporation’s success is attributed to an innovative company structure, a unique work culture, and organizational values reflected in a lean but effective organization, punctuality, professional competence, a quick decision-making process, and the sufficient delegation of powers.
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