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Social Emotions in Nature and Artifact$
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Jonathan Gratch and Stacy Marsella

Print publication date: 2013

Print ISBN-13: 9780195387643

Published to Oxford Scholarship Online: January 2014

DOI: 10.1093/acprof:oso/9780195387643.001.0001

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Using Social Agents to Explore Theories of Rapport and Emotional Resonance

Using Social Agents to Explore Theories of Rapport and Emotional Resonance

Chapter:
(p.181) 11 Using Social Agents to Explore Theories of Rapport and Emotional Resonance
Source:
Social Emotions in Nature and Artifact
Author(s):

Jonathan Gratch

Sin-Hwa Kang

Ning Wang

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195387643.003.0012

for computer-based applications to health, commerce and entertainment. We discuss several technical challenges must be overcome before realizing this vision. More importantly, success depends not on simply overcoming these challenges, but demonstrating that such interactivity has measurable and desirable consequences for human-computer interaction. In this chapter, we describe the Rapport Agent, an interactive agent and methodological tool designed to Emotions unfold in with bewildering complexity in face-to-face social interactions. Building computer programs that can engage people in this unfolding emotional dance is a fascinating prospect with potentially profound practical and scientific consequences. Computer agents that engage people in this manner could enhance our understanding of this fundamental social process and, more practically, have dramatic implications investigate the role of nonverbal patterning in human-computer and computer-mediated interaction. We outline a series of laboratory studies and resulting findings that give insight into how nonverbal patterns of behavior can influence both subjective perceptions (such as feelings of rapport or embarrassment) and ehavioural outcomes (such as speech fluency or intimate self-disclosure).

Keywords:   Rapport, emotion, virtual humans, virtual confederates

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