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Destroying SanctuaryThe Crisis in Human Service Delivery Systems$
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Sandra L. Bloom and Brian Farragher

Print publication date: 2010

Print ISBN-13: 9780195374803

Published to Oxford Scholarship Online: January 2011

DOI: 10.1093/acprof:oso/9780195374803.001.0001

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Organizational Learning Disabilities and Organizational Amnesia

Organizational Learning Disabilities and Organizational Amnesia

Chapter:
(p.211) Chapter 7 Organizational Learning Disabilities and Organizational Amnesia
Source:
Destroying Sanctuary
Author(s):

Sandra L. Bloom

Brian Farragher

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195374803.003.0008

This chapter has a wide focus, covering many of the cognitive problems that are secondary to chronic organizational stress. Stress interferes with organizational learning, organizational memory is lost, organizational amnesia affects function, and service delivery becomes increasingly fragmented. The organization has developed learning disabilities. Decision-making becomes compromised and reactive so that short-sighted policy decisions are made that appear to compound existing problems. Stressed groups are frequently unwilling to perceive and discuss problems that the group denies and are more likely to actively and dangerously silence dissent.

Keywords:   organizational learning disability, organizational amnesia, organizational memory, downsizing, self-fulfilling prophecies, repetition compulsion, decision-making, dissent, silencing dissent, group polarization, stress and group performance

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