Jump to ContentJump to Main Navigation
Destroying SanctuaryThe Crisis in Human Service Delivery Systems$
Users without a subscription are not able to see the full content.

Sandra L. Bloom and Brian Farragher

Print publication date: 2010

Print ISBN-13: 9780195374803

Published to Oxford Scholarship Online: January 2011

DOI: 10.1093/acprof:oso/9780195374803.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2020. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 29 January 2020

Loss of Emotional Management

Loss of Emotional Management

Chapter:
(p.181) Chapter 6 Loss of Emotional Management
Source:
Destroying Sanctuary
Author(s):

Sandra L. Bloom

Brian Farragher

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195374803.003.0007

Emotions are contagious and under any conditions, human service delivery environments demand the highest levels of emotional labor from workers, who must contain the overwhelming and distressing emotions of their clients. Stress and trauma exacerbate staff demands for emotional labor. Atmospheres of recurrent or constant crisis severely constrain the ability of staff to manage their own emotions and this makes it difficult to provide healing environments for their clients. Atmospheres of chronic crisis and fear contribute negatively to poor services. Under these circumstances, conflict escalates and both relationships and problem-solving suffers.

Keywords:   emotional intelligence, emotional contagion, emotional labor, emotional numbing, organizational emotions, gender discrimination, groupthink, conformity, fear-based organizations, conflict management, workplace conflict

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .