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Taming Information TechnologyLessons from Studies of System Administrators$
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Eser Kandogan, Paul Maglio, Eben Haber, and John Bailey

Print publication date: 2012

Print ISBN-13: 9780195374124

Published to Oxford Scholarship Online: January 2013

DOI: 10.1093/acprof:oso/9780195374124.001.0001

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Communities and Trust

Communities and Trust

Chapter:
(p.197) 7 Communities and Trust
Source:
Taming Information Technology
Author(s):

Eser Kandogan

Paul P. Maglio

Eben M. Haber

John Bailey

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195374124.003.0007

This chapter describes the importance of broader communities in IT management, such as informal groups of people who share a profession or specialty and engage in collective learning in their specific domain (e.g., Lave & Wenger, 1991). Through the story of Joe and Aaron, security administrators at a large university data center, we see formal and informal collaboration between departments in the university, ad hoc collaboration between different universities facing a widespread security incident, and global communities that collectively maintain information sites and open-source tools.

Keywords:   communities, communities of practice, security administration, security incident, open-source tools

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