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Taming Information TechnologyLessons from Studies of System Administrators$
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Eser Kandogan, Paul Maglio, Eben Haber, and John Bailey

Print publication date: 2012

Print ISBN-13: 9780195374124

Published to Oxford Scholarship Online: January 2013

DOI: 10.1093/acprof:oso/9780195374124.001.0001

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Communities and Trust

Communities and Trust

(p.197) 7 Communities and Trust
Taming Information Technology

Eser Kandogan

Paul P. Maglio

Eben M. Haber

John Bailey

Oxford University Press

This chapter describes the importance of broader communities in IT management, such as informal groups of people who share a profession or specialty and engage in collective learning in their specific domain (e.g., Lave & Wenger, 1991). Through the story of Joe and Aaron, security administrators at a large university data center, we see formal and informal collaboration between departments in the university, ad hoc collaboration between different universities facing a widespread security incident, and global communities that collectively maintain information sites and open-source tools.

Keywords:   communities, communities of practice, security administration, security incident, open-source tools

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