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Crisis Management in a Complex World$
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Dawn R. Gilpin and Priscilla J. Murphy

Print publication date: 2008

Print ISBN-13: 9780195328721

Published to Oxford Scholarship Online: September 2008

DOI: 10.1093/acprof:oso/9780195328721.001.0001

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Predictability and Control in Complex Systems

Predictability and Control in Complex Systems

Chapter:
(p.35) 4 Predictability and Control in Complex Systems
Source:
Crisis Management in a Complex World
Author(s):

Dawn R. Gilpin (Contributor Webpage)

Priscilla J. Murphy (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195328721.003.0005

This chapter focuses on the key difference between the two paradigms of crisis management described in Chapters 2 and 3. The traditional crisis planning process described in Chapter 2 depends on the ability of managers to predict and control multiple features of crisis situations: how organizations will behave during a crisis, how publics will respond to efforts to contain or repair the crisis, and how the company's actions will affect subsequent outcomes. The complexity view described in Chapter 3 substantially limits actors' ability to either predict or control all the interacting elements that make up a complex system.

Keywords:   crisis management, crisis planning, complex systems, scientific management, systems theory

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