Reframing Crisis Management in a Complex World
This chapter discusses principles that an organization can adopt if it regards itself as a learning organization and sees its relationships as part of a complex adaptive system that changes through continuous interactions within itself and its context. It cites two types of change relevant in crisis management: the gradual diffusion of local change and an avalanche of pent-up disturbance. It recommends a paradigm shift for crisis management in which uncertainty, adaptiveness, and improvization replace certainty, goal orientation, and control.
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