Complexity, Crisis, and the Expert Organization
Complexity, Crisis, and the Expert Organization
Reconfiguring the Dominant Paradigm
This chapter brings together three streams of thought — crisis literature, complexity, and organizational learning — showing how their combination extends the thinking about crisis communication. It summarizes the key assumptions that inform most mainstream approaches to crisis communication. They are divided into four general categories: philosophical assumptions, assumptions about organizations, assumptions about knowledge, and assumptions about crisis management.
Keywords: crisis management, crisis communication, crisis literature, organizational learning
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