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Crisis Management in a Complex World$
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Dawn R. Gilpin and Priscilla J. Murphy

Print publication date: 2008

Print ISBN-13: 9780195328721

Published to Oxford Scholarship Online: September 2008

DOI: 10.1093/acprof:oso/9780195328721.001.0001

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Introduction

Introduction

A Paradigm Shift in Crisis Management

Chapter:
(p.3) 1 Introduction
Source:
Crisis Management in a Complex World
Author(s):

Dawn R. Gilpin (Contributor Webpage)

Priscilla J. Murphy (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195328721.003.0001

This introductory chapter begins with a brief discussion of the primary objective of the book, which is to address the question: to what extent can communicators actually perform their expected role to anticipate and head off crises or to guide their organizations through crises with the least possible damage to reputation? It argues that successful crisis management is not guaranteed by scientific planning and prescriptive decision making, but by the nature of the organization, the crisis, and the environment. The book's complexity-based approach to crisis management is then described.

Keywords:   crisis planning, communication, public relations, reputation

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