The Will and the Way
This chapter draws from the considerable theory and research of C. Rick Snyder to define PsyCap hope in terms of both agency (willpower) and pathways (waypower) to accomplish goals. After summarizing research on the relationship between hope and performance, major attention of the chapter is given to developing hope in today's managers and employees through goal setting, stretch goals, stepping, involvement, reward systems, resources, strategic alignment, and training. The balance of the chapter examines the characteristics of hopeful organizational leaders, employees, and overall organizations. The concluding sections explore potential pitfalls and directions for future research and practice.
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