This chapter examines the role of enterprise resource planning (ERP) in industrial management in the U.S. in the new economy. ERP grew out of the reengineering of the early 1990s, taking the single business processes that were the concern of reengineers. The most well-known maker of ERP software was SAP whose products comprised three chief elements which include logistics, financials and human resources. Since the mid-1990s ERP has been the driving force in the reshaping of American business, particularly in service industries.
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