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The New Ruthless EconomyWork and Power in the Digital Age$
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Simon Head

Print publication date: 2005

Print ISBN-13: 9780195179835

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780195179835.001.0001

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The rise of the reengineers

The rise of the reengineers

(p.60) 4 The rise of the reengineers
The New Ruthless Economy

Simon Head

Oxford University Press

This chapter examines the history of the emergence of the so-called reengineers. It explains the accomplishment of William Henry Leffingwell in working out the principles of how scientific management might be applied to the service industries. It highlights cases that give a vivid sense of reengineering's authoritarian side and its reliance on information technology to enforce an elaborate code of rules and procedures.

Keywords:   reengineering, William Henry Leffingwell, scientific management, service industries, information technology

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