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The New Ruthless Economy – Work and Power in the Digital Age - Oxford Scholarship Online
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The New Ruthless Economy: Work and Power in the Digital Age

Simon Head


In the great boom of the 1990s, compensation to the top level of management soared, but the wage levels of most Americans barely grew at all. This stagnation has baffled experts, but this book points to information technology (IT) as the prime cause of this growing wage disparity. Many economists, technologists and business consultants have predicted that IT would liberate the work force, bringing self-managed work teams and decentralized decision making. The book argues that the opposite has happened. Reengineering, a prime example of how business processes have been computerized, has instead ... More

Keywords: management, wages, information technology, IT, America, computerization, decision-making software, call center industry, work regime, reengineering

Bibliographic Information

Print publication date: 2005 Print ISBN-13: 9780195179835
Published to Oxford Scholarship Online: October 2011 DOI:10.1093/acprof:oso/9780195179835.001.0001


Affiliations are at time of print publication.

Simon Head, author
The Century Foundation