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The Trust Crisis in HealthcareCauses, Consequences, and Cures$
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David A. Shore

Print publication date: 2006

Print ISBN-13: 9780195176360

Published to Oxford Scholarship Online: September 2009

DOI: 10.1093/acprof:oso/9780195176360.001.0001

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Skeptical Patients: Performance, Social Capital, and Culture

Skeptical Patients: Performance, Social Capital, and Culture

Chapter:
(p.32) 3 Skeptical Patients: Performance, Social Capital, and Culture
Source:
The Trust Crisis in Healthcare
Author(s):

Pippa Norris (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195176360.003.03

This chapter seeks to explain the decline of trust of social and political institutions through three theories: institutional performance-based accounts, social capital theories, and cultural accounts based on modernization theory. It also sheds light on confidence trends in thirteen institutions from the General Social Survey and suggests factors that can explain these trends. Based on this analysis, the implications for the future of healthcare and patient-doctor relations are explored.

Keywords:   social capital, modernization theory, institutional performance, institutional trust, trust trends

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